Support
Talk to someone who can act.
Every request gets a reference and a reply. Median first response over the last quarter was under twelve minutes.
Send us a message
Response targets
Critical outage
2 hours
Billing & provisioning
1 business day
General enquiry
2 business days
Actual median
< 12 min
Direct email
Prefer your own mail client? Write to us directly and you will get the same queue and the same reference.
support@tryb4host.comReporting abuse?
Choose "Abuse report" above and include the URL, IP or domain, plus timestamps with a timezone. Active phishing and malware are actioned on sight.
Read the abuse policyAnswers to the common ones
These come up often enough that reading them may be faster than waiting for a reply.
My site is down right now. What should I do?
Send a message with the category set to "Hosting & performance" and put the domain in the subject line. Include what you see — an error page, a timeout, a certificate warning — and whether anything changed in the last 24 hours. Outage reports jump the queue automatically.
I paid in USDT but the order still shows as pending.
Submit the transaction hash against the order in the portal. Until the hash is recorded we cannot match the payment to your order. If the payment window closed before you paid, start a new order and tell us the hash so we can reconcile the first one.
How do I get an auth code to transfer a domain away?
Ask here and we will send it to the registrant address on file, usually the same day. There is no exit fee and no retention call.
Can you migrate my site from another host?
Yes, at no charge, on any plan. Send us access to the current host and we will copy files and database, verify on a staging hostname, and cut DNS only once you confirm.